Supports
begining > Supports
We at ISoft OOD carry out maintenance of computer equipment and peripherals, performing these activities both under the contract for the maintenance subscription and upon individual request.
We solve software, hardware, network and other problems of various types and complexity. We perform a monthly archive of information, save data during installation and reinstallation of operating systems and software products. We periodically perform software and hardware prophylaxis, manage data access control in the network, etc.
We maintain extremely strict confidentiality regarding customer information and databases.
Basic
Price for 1 computer
BGN 36
Number of site visits included
0
Remote support included
Yes
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| Basic | |
|---|---|
| Cost to support 1 computer | BGN 36 |
| Cost to support more than 5 computers | Negotiable |
| Number of site visits included | 0 |
| Price for additional visits (With a subscription contract, a visit fee of BGN 12.00 is NOT due) | BGN 40/started hour |
| Hardware maintenance (discount on labor for equipment repair) | 30% |
| Software support (when working with Windows applications) | Yes |
| Antivirus support | Yes |
| Remote administration and troubleshooting | Yes |
| Assistance and consultation by phone | Yes |
| Maintenance of communication equipment and local networks | Yes |
| Peripheral equipment support | No |
| Maintenance of UPS devices | No |
| Support for network storage devices | No |
| Data archive and company mail | No |
Standard
Price for 1 computer
BGN 48
Number of site visits included
2
Remote support included
Yes
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| Standard | |
|---|---|
| Cost to support 1 computer | BGN 48 |
| Cost to support more than 5 computers | Negotiable |
| Number of site visits included | 2 |
| Price for additional visits (With a subscription contract, a visit fee of BGN 12.00 is NOT due) | BGN 36/started hour |
| Hardware maintenance (discount on labor for equipment repair) | 40% |
| Software support (when working with Windows applications) | Yes |
| Antivirus support | Yes |
| Remote administration and troubleshooting | Yes |
| Assistance and consultation by phone | Yes |
| Maintenance of communication equipment and local networks | Yes |
| Peripheral equipment support | Yes |
| Maintenance of UPS devices | Yes |
| Support for network storage devices | Yes |
| Data archive and company mail | No |
Expert
Price for 1 computer
BGN 60
Number of site visits included
4
Remote support included
Yes
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| Expert | |
|---|---|
| Cost to support 1 computer | BGN 60 |
| Cost to support more than 5 computers | Negotiable |
| Number of site visits included | 4 |
| Price for additional visits (With a subscription contract, a visit fee of BGN 12.00 is NOT due) | BGN 31/started hour |
| Hardware maintenance (discount on labor for equipment repair) | 50% |
| Software support (when working with Windows applications) | Yes |
| Antivirus support | Yes |
| Remote administration and troubleshooting | Yes |
| Assistance and consultation by phone | Yes |
| Maintenance of communication equipment and local networks | Yes |
| Peripheral equipment support | Yes |
| Maintenance of UPS devices | Yes |
| Support for network storage devices | Yes |
| Data archive and company mail | Yes |